Teller Supervisor-Akron

Buckeye State Credit Union•Akron, OH

2d•$22 - $25

About The Position

Never worked for a Credit Union before?? No problem…. If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Teller Supervisor, you’ll play an essential role here leading our front line, managing your day based on four key drivers: Sales, Customer Service, Operations, and Team Management. You’ll strategize and develop both employee engagement and member engagement to help us become the best financial institution in your community. You’ll maintain responsibility for the supervision of the teller area, while leading by example and motivating, coaching, and training your employees. You’ll solve member problems, resolve teller issues, and help with complex work-related matters. All of this and more at a company committed to inspire. We at Buckeye promote a caring, dynamic work environment designed to support you .

Requirements

At least 2 years experience in banking
At least 2 years experience Supervising in banking/customer service
Adaptability in high-traffic vs. low-traffic business flow
Strong communication skills, including attentive & active listening
Efficient at multitasking and understand patience and empathy for others
Ability to motivate, coach, and influence others
Must be open to feedback and coachable

Responsibilities

Promotes and strives to create a world class experience for members
Actively seek out consultative sales opportunities, cross-sell opportunities and promotes credit union products and services based on member needs
Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems.
Help members understand policies and procedures as they relate to them
Ensure that staff is trained and cross-trained in all phases of their particular jobs and in all credit union products and services to ensure the delivery of quality service to members and to ensure accuracy in transactions
Coach tellers to ensure our high standards are being met
Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information.
Encourage the exchange of ideas