Teller Supervisor - Kendall Branch

Dade County Federal Credit Union•Kendall, FL

13d•$25

About The Position

Supervise and support the teller staff through effective coaching and staff development. Responsible for ensuring the branch has been balanced and the daily work distributed properly. Responsible for ensuring policy and procedures are understood and are being followed. Provide management support in the absence of the Branch Manager and/or Assistant Branch Manager, such as in making decisions as it relates to placement/ removal of check holds, approving exceptions, etc. Teller Supervisors I will be required to provide coverage to branches within a 15 mile radius of home branch. On an exception basis may be required to provide coverage further than 15 miles.

Requirements

High School Diploma or equivalent required; Two Year college degree or related field preferred.
Must have excellent written and verbal communication skills.
Must be self-motivated, flexible, detail oriented, and able to handle multiple priorities.
Must possess exemplary organizational skills.
Proficiency with Windows and Microsoft Office applications required.
Must possess analytical, problem solving and decision making skills.
Must be able to handle high-level problem resolution.
Exercises good judgment
Able to work independently and in a team atmosphere
Professional appearance
Must have in-depth knowledge of branch operations with one or more years’ branch experience in teller and member service areas.
Previous banking/credit union experience desirable

Responsibilities

Provide supervision and guidance to teller staff in day-to-day activities of the branch.
Effectively coach, mentor and develop teller staff especially as it relates to referrals and sales quotas through one-on-one coaching sessions and monthly group meetings.
Review and close teller referrals on a monthly basis.
Responsible for ordering cash, monitoring teller cash limits, overseeing daily ATM settlement, and reconciling and maintaining all negotiable items.
Responsible for reviewing and closing teller referrals on a monthly basis.
Review branch logs to ensure logs are properly maintained.
Responsible for ensuring that all security and monetary controls are followed, conducting monthly audits of teller work for accuracy and completeness.
Understand and adhere to all policies and procedures set by the Credit Union and state and federal authorities.
Ensure the teller line is properly stocked with forms, supplies, brochures, etc.
Responsible for making sure that teller staff provides friendly, courteous, efficient and accurate service to the membership.
Provide assistance in out-of-balance situations, having a thorough understanding of how to properly research teller work to resolve teller differences.
Actively involved in the selection of qualified candidates for open teller positions and able to write a comprehensive employee evaluation
Assist Branch Manager/Assistant Branch Manager with schedules impacting the teller line (i.e. leave of absence requests) making sure that adequate staffing is followed.
Act in the role of Assistant Branch Manager or Branch Manager when needed.
Must be able to perform the duties of a Financial Service Rep (FSR). If unable to do so at inception of position, must be cross-trained within six months as to be able to perform this function as needed.
Ensure that tellers are adequately trained by working with the Teller Mentor. Develop employees based on their potential and career interests through effective coaching.
Assist in the resolution of member issues and complaints, seeking a positive “WIN-WIN” situation.
Assists or works independently on various projects as assigned. Willingly assists other departments and the branch network as assigned
Other duties as assigned.
Candidates are required to obtaining their Credit Life and Credit Disability license from the State of Florida.