Teller Specialist

Kinetic Federal Credit Union•Columbus, GA

2d•Onsite

About The Position

The primary role of the Teller Specialist is to engage members via the Personal Teller Kiosk. This includes, but is not limited to: handling requests for balance information, transfers, loan payments, withdrawals, minimal account research, product information, customer service on deposit and loan accounts, submitting requests for check orders to include verifying members address and phone number. The Teller Specialist is seeking out opportunities to expand our member’s relationship with the Credit Union. They provide service and support for members handling requests that are sometimes routine in nature and others that require extensive research and use of problem-solving skills to identify and resolve issues. They must excel in a fast-paced environment with exceptional time management skills balancing member interaction via Personal Teller Kiosks located at multiple locations. A courteous, professional demeanor, ability to effectively communicate via email and video conference, and a high level of integrity are essential to this role. This position takes complete ownership of the members needs while meeting Kinetic’s performance standards.

Requirements

This position requires a high school diploma or the equivalent and a commensurate level of language, math and reasoning skills.
In addition, two years of experience in sales or retail sales experience in a goal-driven environment with proven results.
Formal training should be supplemented with continuing education.
Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes.
Employees must install and use designated apps for access control and two-factor authentication to access company systems.

Responsibilities

Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the Personal Teller Kiosk.
Represents the Credit Union in a courteous and professional manner.
Displays engaging on-screen presence, positive attitude and effective communication style through virtual video conferencing.
Provides prompt, efficient, confidential and accurate service to members while processing their transactions.
Confirms member identification and financial transactions meet credit union standards prior to performing member requests. Understands and performs Bank Secrecy Act (BSA) functions.
Receives member deposits and loan payments.
Disburses withdrawals and checks.
Processes account transfers and balance inquiries.
Verifies transactions. Detects and resolves discrepancies promptly.
Learns and maintains technological skills for the operation of the Personal Teller Machine (PTM).
Ability to complete Daily Work from the previous night.
Ability to process coin counter slips for members and non-members.
Determine if member debit cards are restricted or not.
Submit requests to block debit cards, as needed.
Submit Travel Notice requests.
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
Assumes responsibility for the effective and professional performance of member service functions.
Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Utilizes professional consultative selling skills to identify member needs and makes appropriate recommendations. Actively offers loan products and business partner services, making referrals and introductions to other departments. Performs as a leader in sales referrals, product knowledge and solutions.
Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Seeks assistance from leadership when appropriate.
Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
Develops relationships with members that use the Personal Teller Kiosks and make product and service recommendations that fit into their lifestyle.
Takes complete ownership of every interaction whether it requires a call back, extended research, or assistance from other departments.
Resolves member issues or complaints by demonstrating complete knowledge of credit union processes and procedures while being empowered to make decisions that are in the best interest of the member and/or the credit union.
On a self-directed basis, continues to improve in individual level of competency through training and development on established educational programs.
Seeks ways to streamline work processes and continuously improve the Credit Union.
Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant.
Notifies Teller Center leadership when completion of SAR (Suspicious Activity Report) is needed, when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
Understands and adheres to all Bank Secrecy Act/Anti-Money Laundering policies and procedures set in place to ensure compliance.
Participates in the Community Involvement goals of the credit union.
Responsible for completing Information Security Awareness training as directed by management.
Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements.