Teller Specialist Flexible
About The Position
The Teller Specialist Flexible is responsible for the day-to-day operations of the teller line across multiple branches. Providing exceptional customer service including efficient and accurate transaction processing. A Teller Specialist Flexible must have extensive knowledge of retail operations policies and procedures and must be able to handle unusual customer transactions, and answer more difficult customer inquiries. Additionally, Teller Specialist Flexible has a larger cash limit and works independently within established procedures outlined by Branch Operations Officer. Under general supervision of the Branch Operation Manager and in line with established policies and procedures, provides a variety of service functions to the Bank’s customers. Job requires extensive on the job training for job proficiency. Job involves considerable customer contact.
Requirements
- High School Diploma or Equivalent
- Detail oriented with a thorough understanding of the entire Teller Department
- Versatile and possess excellent communication skills to interact with employees and customers
- Possess leadership and organizational skills to be able to analyze accurately and think quickly
Responsibilities
- Effectively represent the Bank to all customers maintaining a high level of service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
- Operate a teller station by performing basic teller functions in compliance with Bank policy and audit procedures, including:
- Accept all checking account transactions such as check cashing, deposits, and certified checks.
- Accept all savings transactions such as deposits and withdrawals.
- Redeem US Savings Bonds.
- Cash and issue official bank checks.
- All loan payments
- Collect and process the appropriate service charge fees.
- Complete coin orders and coin counting.
- Comply with all branch operating, audit and compliance requirements.
- Maintain basic knowledge of operations and sales requirements—e.g. records, BSA, fraud, and CTRs.
- Responsible for daily balancing of cash drawer.
- Open or close branch as needed.
- Respond to customer’s inquiries and cross sell financial products and services by explaining, promoting and providing referrals.
- Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
- Cultivate a working knowledge of all products and services with an ongoing commitment to attend all required sales training.
- Service customer inquiries by promoting the bank’s delivery channels, products and services following the sales process to achieve individual referral and team goals for outbound calling, greeting, inter-departmental referrals, etc. Includes profiling customers and prospects for new sales and cross sell opportunities.
- Required to work at all Marquette Bank branches on an “as needed” basis.
- Performs additional duties as assigned for fulfilling various banking roles depending on needs of assigned branch and manager.
Benefits
- expansive benefits package
- growth opportunities
- gym subsidy
- tuition reimbursement
- community involvement opportunities
- health insurance
- term life and disability insurance
- generous time off
- two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP)
- FREE FunRewards checking account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
