Teller, Part Time

Lowell Five Bank•Tewksbury, MA

4h•$19 - $20

About The Position

With nearly $1.8 billion in assets, over 200 employees and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five Bank is honored to play a vital role in the economic vitality of the region. Our employees are engaged in myriad community boards and organizations with the Bank’s support. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life. For more information, please visit www.lowellfive.com [http://www.lowellfive.com]. Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

Requirements

High school diploma or equivalent preferred
Previous cash handling and customer service experience in a retail environment preferred
Customer focus with the ability to build and maintain relationships
Strong oral communication skills with the ability to be concise, clear, and consistent
Highly detail-oriented with excellent organizational skills
Ability to problem solve and provide solutions to customer issues
Ability to multi-task and adapt to change
Knowledge of Microsoft Office Suite and basic computer skills
Flexibility in work schedule and at times, location
May require the ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

Responsibilities

Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day
Maintains necessary supplies and cash
Balances cash drawer and transactions at end of working day
Assists in the balancing of the main vault and ATM as needed
Assists in giving customers access to safe deposit boxes (in applicable branches) and adheres to respective procedures and guidelines
Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriate
Provides digital technical support for customers
Proactively learns about Bank products and services to assist customers to meet their needs; recognizes referral or sale opportunities and initiates introductions to appropriate team members
Strives to maintain an inclusive team environment
Learns and maintains knowledge of Bank products and services
Assists in the training of new staff as appropriate