Teller Part Time (25 hours)

Hancock Whitney • Denham Springs, LA

75d

About The Position

A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection, and personalized value-added client discussions.

Requirements

• High School Diploma or general education degree (GED).
• 6 months cash handling or teller experience strongly preferred.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service.
• Handle client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
• Handle client servicing requests such as service charge clarity and account maintenance.
• Maintain a working knowledge of products, services, and processes offered.
• Achieve required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution.
• Educate clients within the financial center on digital solutions such as mobile, online, and ATM offerings.
• Refer clients to internal business partners as client needs are discovered.
• Assist with financial center morning and evening duties including opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center.
• Assist in managing operational loss within a financial center.
• Accurately utilize equipment and remain knowledgeable of equipment functionality.
• Adhere to professionalism standards including demeanor, dress, and station orderliness.
• May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates.
• Manage the lobby by actively engaging, greeting and directing client lobby traffic.
• Perform research for clients as needed.
• Complete other duties and special projects as assigned by Management.

What This Job Offers

• Education Level: High school or GED