Teller/New Accounts Representative

Glacier Bancorp, Inc.•Lakeway, TX

20d•Onsite

About The Position

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees. We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open- minded ideas to our people experience through the lens of our core values. Join the Guaranty Bank and Trust Team! Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we're more than just a bank—we're a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey. Why Choose Us? Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc. Exciting Opportunities Await At Guaranty Bank and Trust, we believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. But that's not all! We prioritize on-the-job training and continued educational opportunities so your career can flourish. We are currently searching for the right person to join our team as a Full-Time Teller/New Accounts Representative. This position combines both traditional Teller and New Account duties for a more wholistic experience for our customers. Our Company’s culture supports customers in achieving their financial goals and dreams.

Requirements

Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
Excellent communication skills that build customer relationships based on trust
Strong critical thinking and problem-solving skills to meet our customer's needs
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Ability to collaborate with others to achieve shared goals
Proficient in Microsoft Office
Ability to work location hours, including some evenings
High school degree or higher- required
Minimum 1 year of customer service and cash-handling experience- required
Must live within 30 minutes of the bank's location

Nice To Haves

Minimum 1 year of New Accounts experience- preferred

Responsibilities

Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
Consolidate and balance daily transactions.
Performing transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks.
Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Opening new accounts, including consumer and business accounts
Taking ownership of the customer experience including on-boarding and resolving service issues
Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.
Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
Complying with privacy policies and procedures to maintain customer confidentiality and information protection
Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
Completing and passing all required regulatory compliance training as assigned
Perform any additional duties and tasks assigned by management