Teller/New Accounts Representative

Caltech Employees Federal Credit Union • La Cañada Flintridge, CA

401d • $39,312 - $58,989 • Onsite

About The Position

The Member Service Representative position at CEFCU involves providing exceptional service to members across three branches in Pasadena and La Cañada Flintridge. The role focuses on performing various financial transactions, assisting with account management, and ensuring compliance with banking regulations while maintaining a high level of customer satisfaction.

Requirements

• Minimum one year experience as a teller.
• Excellent customer service skills.
• Basic knowledge of financial products and services required, in addition to working knowledge of credit union/banking regulations.
• Must be proficient in the use of a PC with Windows-based programs.
• Use of a 10-key calculator, fax, and copy machine.
• High degree of accuracy handling cash and checks.
• Ability to exercise confidentiality and discretionary judgment.
• Works independently with a minimum number of errors.
• Experience with Summit's Spectrum software highly desired.
• Must be bondable by the credit union's insurance agency.

Responsibilities

• Accurately and courteously completes members' requests for account transactions including deposits, withdrawals, transfers, and loan payments.
• Balances cash and negotiable items at the end of each business day.
• Opens all types of savings accounts, including custodial and trust accounts, in compliance with CEFCU membership eligibility requirements and the Bank Secrecy Act (BSA).
• Sells MasterCard Gift Cards and Travel Cards.
• Accepts loan applications from members and reviews for completeness.
• Processes incoming and outgoing wires, ACH credits/debits, and check requests.
• Prepares Payroll Deduction Authorization forms and allocations for accounts.
• Prepares and processes stop payment forms.
• Processes verifications of deposit.
• Updates account information with proper documentation.
• Adds flags and memos on possible compromised accounts at member request.
• Closes accounts upon request with proper identity verification.
• Provides Currency Transaction Reports (CTRs) to Risk Management Officer for filing, as required by BSA.
• Assists with functions in dual control such as balancing vault cash and accepting and verifying Gift Cards and Travel Cards.
• May assist members with safe deposit box access.
• Accepts, reviews, and applies Power of Attorney (POA) authorizations.
• Provides members with certification of trust documents.
• Performs all duties in compliance with credit union policies, procedures, and appropriate regulatory statutes.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed