Teller / MSR

Financial Staffing Resources, Ltd.•Farmers Branch, TX

17h•$15 - $19

About The Position

This role is the welcoming face of the Credit Union, delivering friendly, efficient, and accurate service to members both in person and by phone. You will support members with everyday banking needs while collaborating closely with team members across departments. This position plays a key role in creating a positive member experience and ensuring smooth daily branch operations.

Nice To Haves

Teller and/or new accounts experience in a financial institution preferred.

Responsibilities

Provide exceptional member service while performing teller transactions at the teller counter
Process teller transactions received through incoming mail
Answer incoming calls promptly and professionally, assisting members or directing inquiries as needed
Balance and replenish the ATM and cash vault to ensure accuracy and availability
Prepare supply orders and submit them to the Member Service Supervisor
Open and close member accounts as needed
Support members with lending services, including receiving loan applications, answering questions, and assisting with loan closings
Assist members with account maintenance such as address changes and account adjustments
Perform ticket inventory and related tracking
Print debit cards and process maintenance requests
Process initial check orders and reorders for members
Monitor negative balance deposit accounts daily and perform collections related functions
Maintain the Farmers Branch service totals spreadsheet
Convert free checking accounts to prime checking accounts on a monthly basis
Prepare and mail daily overdraft notices and repayment plan documents
Scan checks for daily processing through the Federal Reserve
Open new certificates of deposit, including printing and mailing certificates to members
Mail birthday cards to members upon reaching milestone birthdays
Provide backup support to employees at other branch locations as needed
Perform additional duties as assigned by supervisors