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The Member Service Representative I creates a superior member service experience by ensuring that members receive friendly, accurate, and timely assistance with their transaction requests over-the-counter or by phone. This position is responsible for helping to identify, offer and assist with establishing solutions that strengthen the financial future of members. The individual will comply with all federal and state laws, as well as organizational policies, procedures, and processes, including, but not limited to, those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC).