Teller/Member Service Representative

LIBERTY FEDERAL CREDIT UNION•Owensboro, KY

12h

About The Position

Liberty FCU is currently seeking an energetic Part-Time Teller/Member Service Representative to be a part of the credit union team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Candidates must be available to work 28 hours per week including Saturdays on a rotating basis at the West Owensboro Office located at 2820 N. York Street, Owensboro, KY 42304. The West Owensboro hours of operation are Monday through Thursday 9:00 a.m. - 5 p.m., Friday 9:00 a.m. - 6 p.m., and Saturday 9:00 a.m. - 12 p.m. If interested, please complete an application by clicking Apply. Please provide your school schedule if applicable. Duties and Responsibilities include but are not limited to the following: Serve as a primary Member Service Representative (MSR). Meet member needs by maintaining appropriate knowledge of all company products and services. Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy. Determine acceptability of negotiable items place holds on deposited funds when appropriate. Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union. Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service. Strive to balance cash drawer each day. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Assist with processing night drop. Assist in balancing branch cash machines Assist members in accessing safe deposit boxes. Answer member telephone inquiries. Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch. Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security. Complete all required compliance training. Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information. Prepare all daily work items for transfer to the appropriate departments.

Requirements

Must have a HS diploma or GED and be at least 18 years of age.
Must be able to work a flexible schedule and travel to other office locations when needed.
Must be able to stand for long periods of time and do some heavy lifting.
Must have 1-2 years of cash handling experience.

Nice To Haves

Banking experience preferred.

Responsibilities

Serve as a primary Member Service Representative (MSR).
Meet member needs by maintaining appropriate knowledge of all company products and services.
Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
Determine acceptability of negotiable items place holds on deposited funds when appropriate.
Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
Strive to balance cash drawer each day.
Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
Assist with processing night drop.
Assist in balancing branch cash machines
Assist members in accessing safe deposit boxes.
Answer member telephone inquiries.
Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
Complete all required compliance training.
Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
Prepare all daily work items for transfer to the appropriate departments.