Teller Manager

FreeStar Financial Credit Union • Clinton Twp, MI

3d • $58,000 • Onsite

About The Position

FreeStar Financial Credit Union is looking for a dynamic and outgoing professional to join our Branch Leadership. If you would love to use your skills to shape the future of the credit union, this could be the role for you! Position Purpose: The primary purpose of the Teller Manager is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. This is accomplished by identifying member needs, every member, every time, and supervision of the teller area including guidance of tellers in the efficient and accurate handling of members needs. Resolution of member problems, teller issues and applicable work-related matters. Ensure high levels of accuracy and efficiency in all transactions.

Requirements

• Associates Degree preferred.
• Minimum of one-year experience in the financial industry.
• Minimum of one year of supervisory experience.
• Previous sales experience required.
• Verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Ability to organize and manage multiple priorities.
• Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation E (EFTS) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Truth in Savings Act Bank Secrecy Act (BSA)

Responsibilities

• Ensure team members provide efficient and accurate service to members for all transactions, including but not limited to account status and activity inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and the resolution of eService issues, both in person and over the phone.
• Ensure department standards are observed at all times.
• Responsible for teller operations including scheduling, assignment of work, assist in problem solving and complex transactions.
• Ability to explain policies and procedures to tellers as well as members as necessary.
• Ensure compliance in all applicable areas including updating team of any changes or requirements in policy or procedure.
• Ensure that team members are fully trained and cross-trained in all phases of their particular job.
• Meet member needs by cross-selling all products and services offered by the credit union.
• Expected to meet minimum performance expectations as established by the leadership team.
• Responsible for ensuring team members meet their minimum performance expectations as established by the leadership team.
• Develop and maintain effective relationships and exhibit the ability to resolve team member issues.
• Evaluate job performance by timely completion of team member performance appraisals that should include positive redirection and feedback to ensure their success.
• Schedule and conduct regular team member meetings to discuss credit union operations such as areas needing improvement, new products or services, changes in policy or procedure.
• Encourages open communications and the exchange of ideas or concerns.
• Perform or assist in the audit of teller outages, initiating disciplinary actions if applicable.

Benefits

• 4 weeks PTO available in the first year
• 401k with up to a 6% match
• Work/Life balance, 40 hour week
• Partner with a talented team helping to provide financial solutions to our members!
• Be part of an environment where our service to each other is just as important as our service to our members!
• A wonderful opportunity to expand your skillset and develop professionally!
• Join a Credit Union culture that makes an impact in the community!
• Join an organization which appreciates and promotes having balance in your life!
• A competitive compensation structure which rewards the contributions of our team members!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree