TELLER IV NEW ACCT

Pinnacle Bank/Bank of Colorado•Joplin, MO

14d•Onsite

About The Position

GENERAL SUMMARY: Provides quality service by assisting customers accurately and efficiently and develops long term customer relationships. Serve as manager of the teller area. Responsible for all accurate reporting according to regulatory policies and procedures. Oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Preferred to be available to work all branch hours (7:45am-6:15pm) on a regular 7:45am-5:00pm shift while being able to cover additional hours as necessary with rotating Saturdays on a 8:45am-12:15pm shift. The ideal candidate is a dependable, self-motivated professional who demonstrates strong customer service skills and a commitment to supporting both customers and teammates. This individual is customer focused, passionate about building lasting relationships, and eager to continue developing their coaching and supervisory skills over time. They take pride in delivering a well-rounded banking experience—providing accurate transactional support while collaborating with branch staff and leadership to connect customers with financial solutions that support their goals and strengthen our community

Requirements

Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Skill in communicating with clients and co-workers in courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
Skills in effectively listening to customers and making appropriate referrals.
Ability to supervise employees.
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to function as a team player.
High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Prior supervisory experience or equivalent training is required.
The following training courses, or equivalent job experience, are required prior to job placement for this position: Satisfactory completion of all classroom and online training requirements outlined for Teller III, plus completion of the courses as outlined in the Teller Career Path Guidelines.
Seeing: 75-100% Must be able to greet customers, read documents, use computer
Hearing: 75-100% Must be able to communicate with customers and co-workers
Standing/Walking: 75-100% Must be able to visit customer
Climbing/Stooping/Kneeling: 25-49%
Lifting/Pulling/Pushing: 25-49% Must be able to lift bags of coin
Fingering/ Grasping/Feeling: 75-100% Must be able to use computer, write
Medium Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Supervises daily activities of tellers by assigning work and checking the quality of work completed.
Creates and oversees teller work schedules.
Conducts annual reviews.
Assists branch president/manager in the hiring of new tellers.
Deal with more difficult customer problems and issues.
Performs training and direction to help individuals perform their job.
Performs operational duties as required, which may include: vault operations, ATM settlement, research teller differences, and completing various reports. Ordering and shipping cash. Oversees large cash transactions.
Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties.
Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
Prepares all paperwork and assists the customer in signing the documents.
Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
Performs various customer service duties: Answering phone calls and assisting walk-in customers Initiating customer research Processing check orders Closing accounts Processing customer account printouts Account address and card maintenance Assisting with NSF, Non-post, and collections Assisting customer with Safe Deposit Boxes Deposit verification for credit purposes
Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Performs other related duties as assigned by management.
Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.)