Teller II (Lawrence, MA)

BrightBridge Credit Union • Lawrence, MA

13h • Onsite

About The Position

BrightBridge is seeking a dedicated and motivated Teller II to provide exceptional service to its Lawrence members. This role involves helping members navigate a wide range of Credit Union products and services, handling various transactions such as deposits, withdrawals, and loan payments, and building lasting relationships. The Teller II will focus on providing top-tier service, identifying member needs, and guiding them toward suitable financial solutions. The ideal candidate is a great communicator who enjoys helping others and is eager to join a thriving team.

Requirements

• Minimum of high school diploma or equivalent is required.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Strong desire to work with the general public.
• Flexibility of work hours and proven reliability/dependability required.
• Must have a valid drivers license for coverage of retail branches.

Nice To Haves

• One year of previous teller experience preferred with a satisfactory balancing record.
• Bilingual preferred.

Responsibilities

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Maintains and balances a backup cash vault, if assigned by Branch Manager.
• Assists in training new Tellers.
• Participates in opening and closing the branch.
• Interacts with members and staff on a daily basis in prompt, effective and professional manner.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night.
• Assists members with accessing their safe deposit boxes.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Assists in opening the night depository and logs deposits as needed.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
• Performs additional duties as requested.

Benefits

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization
• The satisfaction of making a real difference in your community every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED