Teller II

First Community Bank•Chesterfield, VA

37d

About The Position

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 50 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community! The Teller serves as the frontline to customer relations, by assisting with routine banking transactions and basic customer service requests with speed, accuracy, and politeness, creating loyal, satisfied customers who value their banking relationship with our Company. This is a fundamental role in achieving our customer satisfaction and revenue growth objectives.

Requirements

High school diploma or equivalent
One year or more of teller experience and demonstrated proficiency using the teller system and ancillary supporting software
Demonstrated proficient verbal and written communication skills, including excellent telephone etiquette and legible handwriting
Demonstrated active listening skills and ability to ask questions to clarify/determine customer need
Demonstrated ability to maintain composure and professionalism when dealing with upset customers
Strong attention to detail
Excellent math skills
Trustworthiness and ability to act with integrity
Be customer satisfaction-oriented with interpersonal skills to contribute to a productive and team oriented work environment
Ability to lift up to 25 pounds occasionally and to stand for extended periods of time
Ability to travel, as needed

Nice To Haves

Two years of customer service experience preferred

Responsibilities

Cash checks and disburse funds after verifying signatures when applicable and sufficiency of funds to support withdrawals.
Accept deposits, confirming accuracy of transaction.
Prepare, verify, and issue official checks and loan proceed checks.
Prepare, verify, and process deposits from night deposit box, loan payments, withdrawals, currency and coin orders, safe deposit box payments, etc.
Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
Enter transactions in Bank’s Teller Capture software with accuracy and precision, recording all transactions and producing customer receipts.
Maintain a neat and organized work area that ensures the safety of all negotiables and confidential records.
Make sales referrals suggesting alternative banking options, including the cross-selling of the Bank’s products and services.
Manage risk in every transaction and detect fraudulent transactions to prevent losses.
Recognize customer needs and introduce new products and services (credit cards, savings accounts, insurance, etc.).
Reconcile cash drawer to the accepted Company’s balancing expectations by proving cash transactions, counting, and packaging currency and coin.
Assist customers with check order requests, online banking access needs, and debit card support, making referrals to other branch staff as needed.
Maintain defined supply of currency and turn in excess and mutilated/unfit currency to the Head Teller.
Comply with bank operations and security procedures and dual-control requirements.
Understand and practice the importance of keeping all customer and banking information confidential.
Maintain enthusiasm about the Company’s LIFT program or any marketing campaign. Understand the importance of distributing the Tell-a-Friend coupons.
Perform new account sales presentation, in person and over the phone.
Complete training, as assigned, within the expected timeframes.
Assist Teller Is in more complex transactions as well as mentor them on an ongoing basis.
All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.