Teller II / Front Desk

Deerwood Bank•Saint Michael, MN

2d•$20 - $22•Onsite

About The Position

Deerwood Bank is hiring a part-time Teller II/Front Desk position to work in its St. Michael, MN branch. This position is responsible for performing a variety of duties such as proper handling of teller work - cash, accurately balancing, deposits, checks, payments, promoting various bank products and services, as well as, front desk tasks including greeting and assisting customers, answering phones, scanning/indexing, ordering office products and handling mail. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.

Requirements

Provide excellent customer service and work in a team environment.
Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud.
In-depth knowledge of all bank deposit products, services and policies
Basic knowledge of bank loan and investment center products
Effectively operate all office equipment required to support this position. To include but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database and presentation software necessary.
Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel.
Strong interpersonal skills, attention to detail, positive attitude and pleasant personality.
Excellent oral and written communication skills. Display independent judgement.
Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.
Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Nice To Haves

High school diploma or GED preferred; and cash handling and customer service experience preferred.

Responsibilities

Greets customers and answers phone calls.
Assists customers and staff with various retail, operations and customer service support.
Receives customer deposits for all accounts and payments. Verifying customer balances and requiring proper identification and documentation.
Maintains currency and coin supply within bank policy.
Maintains balancing records within acceptable limits.
Familiar with security equipment and understands safety precautions.
Provides various tasks including but not limited to verify balances, balance ATM, order checks, document change of addresses, follow proper safe deposit box access, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, sell gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs and other appropriate activities to support the banks service reputation.
Cross sells and introduces new services to customers following the focus of branch goals and regulatory guidance.
Assists customers with issues/disputes; trouble shoots as needed.
Opens and closes the bank following proper security procedures.
Completes office duties including scanning, indexing, ordering supplies and handling mail,
Any other functions, duties and responsibilities as management may assign.

Benefits

Medical insurance, including virtual telemedicine and mental health counseling
Health Savings Account
Flexible Spending Account (health, limited purpose health, and dependent care)
Dental insurance
Vision insurance
Life insurance (basic and voluntary)
Short-term disability insurance
Long-term disability insurance
Adoption Assistance Program
Employee Assistance Program
PTO
Paid Volunteer Time Off
Paid holidays
401(k) with company match (eligible on the first of the month following 2 months of employment)
Financial wellness education
Free or reduced fees for banking products and services
Employee Referral Bonus