Teller I - Lawrence Park PA (Full Time)

TD • Broomall, PA

1d • Onsite

About The Position

The Teller I works in a TD Store location, playing a key role in delivering legendary customer experiences by accurately and efficiently processing everyday banking transactions. This role involves educating customers on TD's products and services, or referring them to partners for specialized solutions. The Teller I is responsible for executing TD's Brand promise, performing various customer transactions including deposits, withdrawals, and payments, and processing cash transactions with high accuracy. They respond to customer inquiries, engage in lobby leadership to manage customer flow, and educate customers on self-service and digital banking options. The position requires conducting needs-based conversations to offer financial and digital solutions, making sound decisions, and resolving problems while escalating complex issues to management. Compliance with company guidelines and regulations like the Bank Secrecy Act and Patriot Act is essential to minimize risk and protect customers. The Teller I also verifies customer identities, balances cash drawers, ATMs, and Teller Cash Dispensers/Recyclers, adheres to safe deposit box procedures, and is accountable for cash drawers and vaults, ensuring confidential customer information is securely stored. They must understand and follow dual control, security, and audit measures to prevent fraud, and complete all required training.

Requirements

• High school diploma or GED
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Nice To Haves

• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Demonstrated Customer Service skills preferred

Responsibilities

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies & procedures
• Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Expected to complete all required in-classroom training and on-line training by established due dates

Benefits

• base salary
• variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED