Teller I

WestStar Bank•El Paso, TX

16d•Onsite

About The Position

Operates a teller’s window by providing prompt, efficient, and accurate customer service, representing the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to the appropriate staff. Willing to cross-sell or refer the customer to the appropriate staff while providing an exceptional client experience. Must meet WestStar Bank’s service and sales expectations.

Requirements

Ability to operate teller terminal and other standard office equipment.
At least one year cash handling or customer service experience.
High school diploma or equivalent.
Must possess ability to communicate effectively with customers in a positive manner.
Must have ability to accurately handle heavy cash flow.
Successful completion of teller training and any other compliance training deemed necessary by the bank.

Responsibilities

Accepts deposits: verifying cash, endorsements, and issues receipts.
Answers customer inquiries and gives balances when requested.
Performs check-cashing and saving bond redemption services.
Sells Cashier’s Checks
Accepts commercial loan and installment loan payments.
Accept wire transfer, stop payment, and address change requests.
Processes Visa/Master Card and Discover card cash advance transactions.
Responsible for maintaining a high level of accuracy and security of bank assets.
Promotes/cross-sells the Bank’s products and services as opportunities arise.
Is knowledgeable of and follows the opening and closing procedures at their assigned location.
Is knowledgeable of and compliant with Regulation CC, Bank Secrecy Act, and the Gramm-Leach-Bliley Act.
Is knowledgeable of all bank policies and security equipment relating to teller operations.
Performs other duties as assigned.