Teller I

Red Canoe Credit Union•Longview, WA

About The Position

As a Teller at Red Canoe Credit Union, you will be the face of our organization, providing exceptional member service through accurate and efficient processing of financial transactions. You’ll build strong member relationships, promote credit union products and services, and maintain the highest standards of accuracy, integrity, and professionalism.

Requirements

Bondable.
Friendly, positive attitude and strong interpersonal skills.
Strong attention to detail and high level of accuracy.
Demonstrates the ability and willingness to meet or exceed sales goals.
Ability to work a flexible schedule, including Saturdays.
High school diploma or equivalent.
Basic computer proficiency and ability to learn credit union systems.

Nice To Haves

Prior cash handling or teller experience preferred.

Responsibilities

Deliver professional, accurate, and caring service to members in person, via drive-thru, and over the phone.
Create a positive member experience by responding to members’ needs with professionalism and care.
Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, Visa cash advances, and other standard teller activities.
Adhere to authority-level check acceptance limits, securing approvals as required.
Maintain accurate cash drawer balances, keeping discrepancies within acceptable limits.
Manage assigned funds and ensure cash levels stay within drawer limits.
Verify and balance all incoming checks for accuracy.
Identify member needs and recommend appropriate products and services.
Document member interactions and referrals using designated software.
Make quality referrals and support members through inbound and outbound calls.
Help achieve credit union goals by meeting or exceeding individual goals.
Adhere to credit union policies and procedures to mitigate risk.
Comply with Bank Secrecy Act (BSA), Currency Transaction Report (CTR) requirements, and all other regulations.
Exercise sound judgment and timely decision-making.
Recognize and respond to potential fraud or suspicious items to prevent losses.
Foster a cooperative and respectful environment with coworkers and members.
Contribute to a positive, productive workplace through collaboration and mutual support.
Maintain punctuality, reliability, and professionalism.
Ensure accuracy in all member transactions.
Work independently with minimal supervision, prioritizing tasks and responsibilities effectively.
Keep workstations clean, organized, and well-stocked.
Conduct research to resolve member inquiries or concerns.
Use member names when possible to build rapport.
Maintain up-to-date knowledge of credit union services and procedures.
Participate in training and cross-functional support opportunities to enhance job performance.
Perform other duties as assigned by management.