Teller I (Part-Time)

OakStar Bank•Colorado Springs, CO

About The Position

At OakStar Bank, our team members live out our SERVE mindset each day by building meaningful relationships, creating extraordinary experiences, and consistently going above and beyond for our customers and for one another. We're more than a bank. That's why we are invested in the communities we serve--we're all at our best when those around us thrive. Join the OakStar Bank team! We offer a comprehensive suite of benefits including health, dental, vision, and disability insurances, as well as 401(k), 401(k) match, and paid time off. The Teller I is responsible for providing exceptional customer service while ensuring the accurate and efficient processing of financial transactions. Tellers serve as the primary point of contact for many customers. The role involves accurately processing deposits, withdrawals, loan payments, and other banking transactions, as well as assisting customers with their banking needs. The Teller I will ensure that all transactions are conducted in compliance with bank policies and procedures while maintaining a high level of professionalism and will refer customers to appropriate departments for new services.

Requirements

High school diploma or equivalent certification.
Possess and maintain a current driver's license and a vehicle with appropriate insurance coverage (required to drive while performing assigned duties and responsibilities).
Possess and maintain adequate skills in computer operation, including email, word processing, spreadsheet, and specialty software programs.
Possess and maintain adequate typing skills to meet the needs of the position.
Possess and maintain adequate math skills (ability to count currency and coin, calculate interest, balance accounts, add, subtract, multiply, and locate routine mathematical errors).
Practice effective and efficient organizational and time management skills.
Be able to work with general supervision while performing duties.
Use effective oral, written, and interpersonal communication skills (ability to apply common sense when carrying out instructions, interpreting documents, understanding procedures, writing reports and correspondence, and speaking clearly to customers and employees).
Be able to deal with routine problems involving multiple facets and variables in standardized situations.
Basic knowledge of banking terminology, products, and services.
Strong attention to detail with intermediate mathematical skills.
Basic knowledge of state and federal banking compliance regulations and banking operational policies.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Ability to sit or stand for extended periods of time.
Ability to handle sensitive customer information with discretion and confidentiality.
Proficient computer skills, including proficiency in the Microsoft Office Suite and banking software.
Ability to work overtime to assist customers or to meet deadlines.

Nice To Haves

Previous experience in a cash-handling or a customer service role

Responsibilities

Greet customers warmly and professionally, addressing inquiries and providing solutions to their banking needs.
Process customer transactions, including deposits, withdrawals, check cashing, money transfers, and loan payments, in an efficient and accurate manner, and within appropriate limits.
Assure all documents are properly endorsed and the customers have been accurately identified.
Provide customers with account balances, statements, and other account-related information.
Process stop payments, holds, and wire inquiries.
Answer customer inquiries by phone or email.
Ensure that all transactions are properly recorded and balanced at the end of each day and report any discrepancies in a timely manner.
Accurately handle and count cash during all transactions, ensuring proper cash drawer management.
Issue official checks, assist with night depository duties, assist customers with safe deposit box access, prepare and verify cash and coin orders as needed, and assist with branch vault cash management.
Detect and report counterfeit money, suspicious activity, or potential security threats to the appropriate managers in a timely manner.
Provide assistance in resolving minor account discrepancies and direct customers to the appropriate department for more complex issues.
Promote bank services and products to customers based on their needs, referring them to the appropriate department if necessary.
Adhere to all bank policies, procedures, regulatory guidelines, and other applicable laws.
Maintain the confidentiality and security of customer information and account details.
Help maintain branch cleanliness and order, ensuring that customers have a positive and welcoming experience, and assist in supporting branch openings and closings.
Complete branch checklists, assist in gathering data for various reports, and complete various forms and letters as instructed.
Perform duties specific to the position and other functions as assigned.
Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
Perform the position safely, without endangering the health or safety of yourself or others, and report potentially unsafe conditions to management.
Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 that are applicable to one’s position at the bank.