Teller I

First Citizens Bank (Iowa) • Mora, MN

23h • $18 - $18 • Onsite

About The Position

POSITION SUMMARY: Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations.

Requirements

• High school graduate or equivalent
• Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
• Knowledge of the layout and functions of the computer keyboard and ten key adding machine; skill of using the touch system to perform data input.
• Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity.
• Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.

Responsibilities

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and Savings Bonds; answering questions in person or on the telephone; referring to other bank services.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.
• Records transaction by logging cashier’s checks, money orders, pre-loaded cards and other special services; preparing currency transaction reports; recording and filing cashed savings bonds.
• Complies with bank operations and security procedures by participating in all dual-control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.
• May be responsible for receptionist duties.
• Contributes to team effort by accomplishing related results as needed.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees