Teller I (US) - Saco, Maine

Td Securities USA • Saco, ME

418d

About The Position

The Teller I position at TD Bank in Saco, Maine, is a full-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining the security of customer information. The Teller I is expected to engage with customers, resolve inquiries, and contribute to a positive banking experience in the store environment.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise and clear.

Nice To Haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options.
• Conduct needs-based conversations to offer financial solutions or refer customers to partners.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and operations.
• Maintain security of cash drawers and vaults, ensuring appropriate cash limits.
• Securely store confidential customer information throughout the day.
• Follow dual control measures and security protocols to minimize loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established due dates.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees