Teller I - Rockville Centre

$47,840 - $61,360/Yr

TD Bank - Rockville Centre, NY

Full-time - Entry Level

Rockville Centre, NY

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to operational guidelines and maintaining a high level of accuracy in cash handling.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options.
• Conduct needs-based conversations to offer financial solutions or refer customers to partners.
• Make sound decisions and provide timely problem resolution, escalating complex issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and guidelines.
• Maintain security of cash drawers and confidential customer information.
• Follow security and audit measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established deadlines.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise and clear.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.