TD Bank-posted about 1 year ago
$43,680 - $54,600/Yr
Part-time • Entry Level
New Smyrna Beach, FL
5,001-10,000 employees
Credit Intermediation and Related Activities

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to operational guidelines and maintaining high accuracy in cash handling.

  • Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
  • Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
  • Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
  • Educate customers on self-service and digital options that meet their needs.
  • Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
  • Ensure compliance with operational activities according to company guidelines and regulations.
  • Verify customers' identities by following authentication policies and procedures.
  • Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
  • Adhere to safe deposit box procedures and operations.
  • Maintain appropriate cash limits and secure cash at all times.
  • Ensure confidential customer information is securely stored throughout the day.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.
  • Complete all required in-classroom and online training by established due dates.
  • High school diploma or GED required.
  • 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
  • Demonstrated customer service skills preferred.
  • Strong organizational skills and detail-oriented mindset.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills, with the ability to be concise, clear, and consistent.
  • Experience in a banking or financial services environment.
  • Familiarity with cash handling procedures and banking regulations.
  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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