Teller I - Float (74021)

Main Street Bank•Marlborough, MA

20h•$18 - $20

About The Position

Under the general direction of the Personal Banker II and reporting to the Branch Supervisor/Assistant Branch Manager, the Teller I, is responsible for a wide variety of basic teller line transactions including savings and checking transactions, loan payments, the sale of Money Orders and Treasures Checks. This Teller’s talent and experience must blend with the MSB values to effectively provide superior customer service to the Bank’s customers and fellow employees. Additionally, this position embraces the established sales and service culture while maximizing their contribution to the Bank’s goals by participating in the Emmerich Program and the 7 Step Retail Sales Process providing exceptional customer service, discovering customer needs through conversations, questions, and review of their accounts, to promote and recommend Bank products and services based on their needs.

Requirements

High School diploma or equivalent
Related customer service and/or cash handling experience preferred
Successful completion of in-house training program
Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
A curious mindset that allows you to constantly learn and challenge the status quo.
Proficient in Microsoft Office Suite products
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment

Responsibilities

Organize teller workstation maintaining adequate cash, forms, and supply inventories for the day’s activities.
Duties include but not limited to: Providing a variety of customer savings, checking and loan payment transactions, as well as customer service such as the sale of Money Orders and Treasures Checks in conformance with established Bank policies and procedures.
Maintain accurate records of daily activities and initiate proper balancing procedures at the end of each work shift, reporting any discrepancies to the supervisor as necessary.
Researches and resolves account problems in conjunction with branch management
Develop knowledge and understanding of Bank policies, products, and services.
Promotes and explains banks services such as Online Banking, Mobile Banking, Video Connect and Safe Deposit Boxes.
Become a “team member” in department/branch, assisting with the Bank’s overall growth goals by successfully promoting new business by participating in the Emmerich Program and the 7 Step Retail Sales Process by selling products, supporting contests, and providing exceptional customer service. Discovers customer needs through conversations, questions, and review of their accounts, to promote and recommend Bank products and services based on their needs.
This position will periodically be required to participate in community events that may be outside of normal business hours.
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
Regular and consistent attendance is required to continue the high standard of customer service.
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
Other duties as assigned.