Teller (Full Time)

$41,600 - $46,800/Yr

Banco Popular Puerto Rico - Ridgewood, NY

Full-time - Entry Level

Ridgewood, NY

About the position

The Teller position at Banco Popular is focused on accurately processing transactions while delivering exceptional customer service. The role emphasizes understanding client needs and ensuring a positive experience, contributing to the overall satisfaction and loyalty of customers.

Responsibilities

• Effectively execute teller banking transactions in accordance with Popular's policies and procedures and in adherence to legal and regulatory requirements
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
• Reference the client by name in all transactions to provide personalized service
• Maintain minimum amount of cash in teller's area and ensure cash is secured according to policies, security/safety measures
• Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
• Assist in the processing of night depository bags and currency, and ATM settlements as required
• Act in accordance with all bank policies and regulation to ensure the branch passes assessment and audits
• Work with branch manager and supervisor to attain or exceed individual goals
• Build effective, trust-based relationships with clients by listening and uncovering their needs
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank
• Promote an environment of ongoing customer feedback and continuous improvement
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives
• Attentively listen to the customer to address any questions or problems the client may have
• Support the management of compliance functions including reconciliations, audits, reporting, controls, records management, opening/closing procedures
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

Requirements

• High School Diploma or equivalent
• Anticipation of continuing education towards degree
• Six months cash handling and/or retail sales experience

Benefits

• Competitive salary based on experience
• Incentive compensation and commission opportunities
• Comprehensive benefits package (not detailed in the job description)