Teller FT

Kleberg Bank, N.A. • Kingsville, TX

97d

About The Position

Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. Therefore, we are seeking a Teller with unrivaled integrity, solid work ethic and a passion for service. The Teller is responsible for all customer service, sales, and relationship management duties while reaching established goals. Master the Kleberg Bank delivery process and product knowledge to develop customer relationships by performing the following essential duties.

Requirements

• High School Diploma and minimum of 1 years related experience and/or training in banking or related industry.
• Must be competent and knowledgeable in branch operations policies and procedures.

Nice To Haves

• College degree and 5-7 years management in Banking or related industry.

Responsibilities

• Demonstrate ability to learn teller functions as described in the policies, procedures and performance standards established by the Bank.
• Verify amounts and examine checks for proper endorsement and signature during transactions.
• Balance cash drawer at the end of the shift and compare to the computer-generated totals from teller system.
• Report all discrepancies to the supervisor as necessary.
• Verify and tray necessary coin to be used by vault and tellers.
• Learn security and vault procedures.
• May be responsible for scheduling and vault supervision.
• Service customers by processing a variety of transactions quickly with minimal or no errors according to established Kleberg Bank policies and procedures.
• Verify all transactions, place holds when appropriate and work cash drawer through completion of assigned shift to ensure compliance with Kleberg Bank standards policies.
• Seek assistance as needed to resolve proof work discrepancies.
• Issue money orders, cashier’s checks, and process coin assessing appropriate fees for all services.
• Maintain knowledge of all cash controls including cash drawer limits, balancing cash, balancing of vault, ordering and selling money, deposit review, and placing holds.
• Assist with ATM balancing procedures and night deposit procedures.
• Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues.
• Meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport.
• Identify and match customer product needs with Kleberg Bank products and services.
• Have working knowledge of Bank’s Products and Services enabling sells and cross sales at every opportunity.
• Perform security functions as listed in the Center Opening and Closing Procedures.
• Proactively resolve customer complaints, problems or other issues.
• Work in a team setting.
• Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.

What This Job Offers

• Education Level: High school or GED