Teller (Float)

Hope CU•Jackson, MS

6d•Onsite

About The Position

The Teller (Float) is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position will be required to work at various locations in the HOPE branch network.

Requirements

Highschool diploma or GED required
2+ years of experience of cash handling and customer service experience
Attention to Detail – Taking responsibility for a thorough and detailed method of working.
Customer Focus – Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
Integrity – Upholding generally accepted social and ethical standards in job – related activities and behaviors.
Organizational Awareness – Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Results Orientation – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Responsibilities

Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Provide service excellence to all stakeholders
Achieve monthly growth and retention targets per individual Retail Work Plan
Adhere to all HOPE policies, procedures, and security protocols
Adhere to all regulatory compliance requirements
Perform general administrative duties such as attending meetings, report production, etc.
Perform other duties as assigned
Travel to other branch locations within market to perform teller duties