Teller - Ewa Branch

Central Pacific Bank-posted 4 months ago
Ewa Beach, HI
Credit Intermediation and Related Activities
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Tellers at Central Pacific Bank believe customer service begins with exceeding (not simply meeting) customer expectations. You are the face of our company to many customers and non-customers alike. Processing routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.) and giving a warm welcome to everyone who comes into the branch are key performances of your position. Helping customers meet their financial goals by informing them of products and services to meet their individual needs is your passion. We're looking for people, like you, who want more than just a job - people who want to make a difference in the communities where we live and work.

  • Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values.
  • Exhibits core competencies that result in consistent delivery of positive Customer Interactions.
  • Provides an Exceptional Customer Experience.
  • Delivers personalized customer service and consistently looks for ways to WOW customers.
  • Tackles a variety of financial transactions ranging from check cashing & cash deposits to loan payments to counting currency and coin accurately.
  • Maintains accurate records of each customer in accordance with the bank's policies and procedures.
  • Answers customer questions with a can-do attitude, no matter how complex or technical.
  • Complies with all security procedures and bank regulations that apply to your position.
  • Maintains working knowledge of our policies and procedures that apply to your position.
  • Safeguards assigned, branch and customer cash according to Security Procedures.
  • Holds financial conversations to determine needs and refer appropriate solutions.
  • Identifies referral opportunities to maintain relationships and adds value for all customers.
  • Actively cross-sells bank products and services.
  • Participates in branch or bank-wide campaigns.
  • Maintains and submits customer referrals and reports as required.
  • Works as a team to meet and exceed individual and team goals.
  • High School Diploma or equivalent required.
  • Teller I Requirements: 6 months or more of experience in cash handling and customer service.
  • Teller II Requirements: 1+ year(s) of experience in cash handling and customer service.
  • 1+ year(s) of experience in a Financial Institution and/or Teller experience.
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