Teller/Customer Service

Space Coast Credit Union • Homestead, FL

90d • $17 - $18

About The Position

Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Member Service Specialist to join our ONESCCU team in our Homestead Branch! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

Requirements

• 6 months prior experience in customer service and cash handling.
• Sales experience and ability to recognize referral opportunities.
• A great team player and ability to adapt to an ever-changing environment.
• Effective problem solving skills.
• High School Diploma or equivalency.

Responsibilities

• Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing.
• Effectively assesses members' needs and makes appropriate referrals for SCCU products and services.
• Resolves member issues and addresses member questions accurately and in a timely manner.
• Consistently demonstrates effective sales and service skills.
• Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
• Periodically serves as floor manager to assess member's needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
• Close consumer loans as scheduled, effectively explaining various loan products and payment options in compliance with government regulations.
• Assist members with various services such as safe deposit box access, check orders, and setting up online banking applications, to enhance quality service.
• Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
• Balances cash, monetary instruments, and daily work to ensure member account integrity.
• Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.
• Follow SCCU deposit and loan procedures and apply SCCU policies, including all applicable government regulations, for each member account transaction, ensuring accuracy, member account integrity, confidentiality, and compliance.
• Master and effectively utilize the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.

Benefits

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance.
• HSA (Health Savings Account) with SCCU matching contribution.
• SCCU Paid Long Term and Short Term Disability coverage.
• SCCU Paid Term Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off.
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions.
• Tuition Reimbursement Program.
• SCCU Team Member financial discounts & perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED