Teller/Customer Service
About The Position
Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Full Time Member Service Specialist to join our ONESCCU team in our new Palm Coast Town Center! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities. SCCU Team Member Benefits: ONESCCU annual bonus available! Medical, Dental & Vision Insurance HSA (Health Savings Account) with SCCU matching contribution SCCU Paid Term Life Insurance Employee Assistance Program (EAP) Paid Time Off 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions Tuition Reimbursement Program SCCU Team Member financial discounts & perks (save money every month!): Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price Fixed low rate credit card- 5.99%, if approved FREE Identify Theft Protection! No fee SCCU accounts Teller/Customer Service Salary range $17.46 - $18.50 per hour depending on prior banking experience
Requirements
- 6 months prior experience in customer service and cash handling
- High School Diploma or equivalency
Responsibilities
- Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing.
- Effectively assesses members' needs and makes appropriate referrals for SCCU products and services.
- Resolves member issues and addresses member questions accurately and in a timely manner.
- Consistently demonstrates effective sales and service skills.
- Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
- Periodically serves as floor manager to assess member's needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
- Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
- Balances cash, monetary instruments, and daily work to ensure member account integrity.
- Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.
Benefits
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
501-1,000 employees
