Teller/Customer Service

Space Coast Credit Union-posted 11 months ago
$16 - $18/Yr
Full-time • Entry Level
Rockledge, FL
501-1,000 employees
Credit Intermediation and Related Activities
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Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Member Service Specialist to join our ONESCCU team in our Rockledge Branch! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

  • Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing.
  • Effectively assesses members' needs and makes appropriate referrals for SCCU products and services.
  • Resolves member issues and addresses member questions accurately and in a timely manner.
  • Consistently demonstrates effective sales and service skills by meeting established goals.
  • Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
  • Periodically serves as floor manager to assess walk-in member's needs.
  • Directs members to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time.
  • Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
  • Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
  • Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.
  • Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
  • 6+ months of customer service and/or cash handling experience preferred.
  • ONESCCU annual bonus available!
  • Medical, Dental & Vision Insurance
  • HSA (Health Savings Account) with SCCU matching contribution
  • SCCU Paid Long Term and Short Term Disability coverage
  • SCCU Paid Term Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
  • Tuition Reimbursement Program
  • Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
  • Fixed low rate credit card- 5.99%, if approved
  • FREE Identify Theft Protection!
  • No fee SCCU accounts
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