Teller - Customer Service Representative

Sterling Bank • Rogers, AR

100d

About The Position

Join the Sterling Bank team as a full time Teller - Customer Service Representative at our Rogers, Arkansas location! Work hours are Monday through Friday, 8am to 5pm. No weekends! We offer a competitive benefit package including medical, dental, vision, disability and life insurance coverages, a 401k retirement plan with an employer match, along with paid holidays, vacation, and sick time.

Requirements

• High school diploma or GED.
• One or more years cash handling or sales experience preferred.
• One or more years prior teller experience, or equivalent job experience preferred.
• Excellent customer service skills.
• Excellent time management and interpersonal skills.
• Ability to prioritize and use judgement to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud.
• Ability to add, subtract, multiply, and divide numbers, and perform these skills using money and other forms of measurement.
• In-depth knowledge of all bank deposit products and policies.
• Basic 10-key, word processing/typing skills.
• Ability to operate and use a computer and various equipment, software, and programs.
• Ability to stand and sit for extended periods of time while operating teller equipment.
• Ability to lift up to 30 pounds.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
• Complete required annual training on various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.

Responsibilities

• Conduct account transactions efficiently and accurately while providing exceptional customer service.
• Operate a cash drawer, safeguarding bank assets assigned, and completing assigned duties in compliance with federal and state regulations as well as bank policies and procedures.
• Contribute to the growth of the bank by promoting and cross selling bank products and services.
• Maintain a positive, friendly and professional attitude and appearance.
• Accurately count currency and balance teller drawer daily, including periodic batching of cashed checks.
• Maintain appropriate currency logs.
• Operate a computer, and any other necessary equipment, programs, and applications.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Receive and process checking and savings deposits and withdrawals, cash checks: verify cash and proper endorsements, receive and review proper identification, positively identify customers, and determine proper funds availability based on regulation requirements.
• Identify counterfeit currency.
• Issue cashier’s checks and process cash advances.
• Accept loan payments: verify payment amount and issue receipts.
• Answer basic customer inquiries regarding interest rates, service charges, account histories, etc. while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Adhere to bank policies and procedures.
• Assist with balancing Vault, ATM, Night Drop, and Coin Machine as assigned.
• Assist with proper scanning of bank documents and proof work.
• Exercise judgment when applying holds and making check cashing decisions.
• Cross train to be available to open basic new consumer accounts.
• Adhere to work schedule.
• Any other related duties assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401k retirement plan with employer match
• Paid holidays
• Vacation
• Sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees