Teller CSR

First Financial Bank•Mount Vernon, IL

62d•Onsite

About The Position

If youre an energetic and detail-oriented person who enjoys helping clients, growing accounts, and handling cash transactions accurately, our Teller/Customer Service Representative (Teller/CSR) role could be a great fit! This position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking. Apply today and take the next step in your financial services career!

Requirements

High school diploma or equivalent.
Minimum 1 year of customer service experience in a business setting.
Minimum 1 year of cash-handling experience.
Strong customer service skills, including active listening and clear communication.
Experience recommending and referring financial products.
Solid understanding of compliance and fraud detection.
Ability to accurately balance a cash drawer.
Proficiency with computers, data entry, and multi-line phone systems.
Basic math and accounting skills.
Ability to work occasional weekends and extended hours.
Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Nice To Haves

Teller experience preferred (6+ months).

Responsibilities

Build Relationships: Get to know clients, understand their needs, and provide personalized service.
Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
Ensure Accuracy: Process cash and check transactions with integrity and precision.
Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
Solve Problems: Handle client concerns with professionalism and find effective solutions.
Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Benefits

Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
Growth Opportunities: Tuition assistance and professional development programs.
A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

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