Teller- Central

Weokie Federal Credit Union • Oklahoma City, OK

360d

About The Position

Tellers deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for Members while adhering to applicable policies and procedures. Tellers proactively suggest appropriate products and services to help Members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services.

Requirements

• Must have a High School Diploma or equivalent.
• Must be able to learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service preferred.
• While performing the duties of this Job, the Partner is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to walk and sit. The employee is occasionally required to climb, balance and stoop, kneel, or crouch.
• Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Core Competencies: Member Focus, Dependability, Integrity/Ethics.
• Job Specific Competencies: Ability to maintain composure in a variety of situations.

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging with Members, making Members feel valued and consistently applying defined service standards.
• Accurately process transactions for Members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries.
• Listen actively to fully understand and answer Members' questions/concerns, and offer guidance to appropriate products and services.
• Proactively identify and make appropriate, qualified referrals for members that will save them time, money and/or provide peace of mind.
• Look for ways to enhance members' relationships by building trust and confidence.
• Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed (i.e. security, member identification, fraud prevention, etc.).
• Prepare and verify official checks and money orders.
• Balance assigned cash drawer during and at the end of each work day.
• Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees