Teller - Bilingual

Midland States Bank•Rockford, IL

2d•$18

About The Position

The Teller - Bilingual position is responsible for providing exceptional customer experiences to our diverse clientele. This role provides customer service, processing both business and individual banking transactions; manages a cash drawer, cross-sells bank services. Responsible for comprehensive, prompt and efficient customer transactions. Trial balances cash drawer throughout the day. Balances and rolls the drawer for the day at close of shift, comparing the balance to the system balance. Reports any discrepancies to the supervisor as necessary. Proficiency in both English and Spanish is required to assist our multilingual customers effectively.

Requirements

Minimum Requirement: High School Diploma.
Demonstrated proficiency in both English and Spanish is required.
Ability to: Stand for extended periods of time.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Responsibilities

Institutional knowledge of banking.
Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds
Examines cash carefully to guard against counterfeit bills.
Cashes checks for customers in accordance with bank policy.
Enters transactions into computer system and issues receipts.
Assists customers with transactions and ATM operations.
Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understanding basic knowledge of deposit and lending products & services.
Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships.
Consistently demonstrates knowledge of bank products and services through referring products and services to corresponding business partners, assist customers on electronic services and entering opportunities into the customer information software.
Serves as relief and /or backup teller in other locations of Midland States Bank.
Timely completion of all assigned learning activities.
Actively participate in weekly huddles and one on one coaching sessions.
Demonstrates and models Midland States Bank core values that support the bank’s culture.
Participate in bank sponsored community activities.
Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses.
Translate and interpret documents and message as needed.
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.