Teller Auditor

IBC•Sulphur, OK

22h•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 420 Branch Administration Job Summary: The Teller Auditor position is responsible for mitigating losses by conducting quarterly cash audits, monitoring cash limits, work teller reconciliations, conduct research on any outages, and ensure outages are reported. Also assists Tellers with override transactions, Reg CC holds and training. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Conduct assigned quarterly cash audits Conduct research on teller related issues and cash box and/or vault outages Monitor cash limits and ensure weekly cash orders are timely Monitor work teller reconciliation and report outages Formulate reports to review and evaluate the overall teller operations of the Market Facilitate transaction overrides and customer portfolio approvals to expedite customer experience while mitigating loss Provide branch staff with immediate feedback based on audit findings and observations Provide Branch manager with feedback from overall branch assessment to aid in employee development, coaching and completion of performance evaluations Flexible to travel and assist other branches Flexible to perform the functions of a teller Initiate teller set ups to ensure tellers can perform job duties Attend, participate and facilitate in meetings as needed Perform other duties as assigned SKILLS Good Oral and Written Communication (Bilingual preferred for border markets). 10 Key Service Oriented Time Management Learning strategies Mathematics Instructing Complex Problem Solving Critical Thinking Organization Social perceptiveness Judgement and sound decision-making abilities EDUCATION & EXPERIENCE High school graduate or GED equivalent 1 to 3 years of teller or equivalent experience preferred Cash handling experience required Customer service experience required IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

Requirements

Good Oral and Written Communication (Bilingual preferred for border markets)
10 Key
Service Oriented
Time Management
Learning strategies
Mathematics
Instructing
Complex Problem Solving
Critical Thinking
Organization
Social perceptiveness
Judgement and sound decision-making abilities
High school graduate or GED equivalent
1 to 3 years of teller or equivalent experience preferred
Cash handling experience required
Customer service experience required

Responsibilities

Conduct assigned quarterly cash audits
Conduct research on teller related issues and cash box and/or vault outages
Monitor cash limits and ensure weekly cash orders are timely
Monitor work teller reconciliation and report outages
Formulate reports to review and evaluate the overall teller operations of the Market
Facilitate transaction overrides and customer portfolio approvals to expedite customer experience while mitigating loss
Provide branch staff with immediate feedback based on audit findings and observations
Provide Branch manager with feedback from overall branch assessment to aid in employee development, coaching and completion of performance evaluations
Flexible to travel and assist other branches
Flexible to perform the functions of a teller
Initiate teller set ups to ensure tellers can perform job duties
Attend, participate and facilitate in meetings as needed
Perform other duties as assigned