Telephonic Triage Nurse

Gentiva Hospice•Mooresville, NC

4d•Remote

About The Position

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.

Requirements

Graduate of an accredited nursing program
Current Registered Nurse (RN) license in a NLC Compact State
Three (3) years of clinical nursing experience
At least two (2) years of experience in hospice, oncology, long-term care, or home health
Proficiency in EMR systems and Microsoft Office Suite
Current CPR certification, valid driver’s license, and automobile insurance
Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
Dedicated, quiet workspace
Comfortable wearing a headset up to 12 hours
Ability to navigate multiple computer screens (dual monitors + laptop)
Ability to report to nearest Gentiva branch if needed due to equipment issues
Deep knowledge of hospice care and end-of-life needs
Strong patient assessment and communication skills
Ability to remain calm, clear, and compassionate in emotional or urgent situations
Adaptable, dependable, and solutions-focused
Strong documentation and time management capabilities
Sensitivity to diverse backgrounds and experiences

Nice To Haves

Bachelor’s degree in nursing (BSN) preferred
Prior experience in telephone triage strongly preferred

Responsibilities

Receive and respond to calls for assigned hospice service areas
Prioritize urgent needs and assess callers’ symptoms to guide care decisions
Assign on-call staff or provide treatment guidance per Plan of Care
Provide education, emotional support, and continuity of care
Collaborate with the interdisciplinary team to manage symptoms and avoid crises
Document all calls accurately in electronic medical record systems
Promote patient/family choices and quality of life at end of life
Participate in Quality Assessment and Performance Improvement programs
Maintain professional and compassionate communication with all stakeholders
Provide triage coverage for multi-state/multi-agency network

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)