Telephone Scheduler
The US Oncology Network•Norfolk, VA
•Onsite
About The Position
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
Requirements
- Receptionist or office experience required
- Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
- High school diploma or equivalent
- Must be able and willing to travel to other office locations as needed
Nice To Haves
- Medical office experience strongly preferred
Responsibilities
- Primary operators for Incoming Scheduling Calls
- Representative of BCC, Ches, HV, Obici, PA offices
- Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
- Monitor scheduling voice mail and contact patients for scheduling
- Direct responsibility for scheduling for specific providers
- Monitor and schedule from Order que for specific providers
- Monitor and schedule from bump list for specific providers
- Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
- Other duties as requested or assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
