4X10 Telephone Sales Agent (4-Days, 40hrs./wk)

OneMCI•Las Cruces, NM

9d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking Sales Agents to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success. Whether you're experienced or just starting out, our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office and Windows OS
Dependable, punctual, and self-motivated
Strong problem-solving and conflict resolution skills
Customer-focused with empathy and patience
Ability to multitask and adapt in a fast-paced environment
Team-oriented with excellent interpersonal skills
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Nice To Haves

1+ year experience in customer service, sales, technical support, or administrative roles
Experience in a contact center or government-related work environment

Responsibilities

Engage with customers via inbound and outbound calls with professionalism and enthusiasm
Understand customer needs and recommend appropriate products or services
Upsell and cross-sell to existing customers to maximize value
Research and resolve customer issues using internal systems and team collaboration
Accurately document customer interactions and manage account details
Follow scripts, policies, and compliance procedures
Handle sensitive information with confidentiality and care
Escalate complex issues to the appropriate support teams
Stay current with program updates through training and team meetings
Maintain excellent attendance and punctuality

Benefits

Paid Training
Paid Time Off
Medical, Dental, Vision, Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.