Telephone Sales Agent
About The Position
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.â¯At Montage we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it's a way of life. Don't just imagine the possibility-join us.
Requirements
- Ability to work a flexible schedule including weekends and holidays
- Ability to collaborate in a team environment
- Basic communication skills
Nice To Haves
- Food and beverage experience, a plus
Responsibilities
- Supports the In-Room Dining department and its staff by answering incoming calls and taking guests' orders via phone or digital platforms and special requests
- Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
- Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
- Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
- Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
- Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
- Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
- Assist with keeping the office clean and organized
- Close out cash banks and pay out servers as needed
- Deliver on guests' expectations and have the desire to create WOW moments
- Perform additional duties as assigned that may be outside the scope of duties, based on business needs
Benefits
- Free meals
- Free uniforms and cleaning
- Ongoing community outreach events
- Associates' events throughout the year
- 401 [k] retirement plan with company matching
- Hotel Discounts
- Healthcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
