Advisor Telephone Sales

Marriott Vacations Worldwide • Kendall, FL

9d

About The Position

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Requirements

• Must possess a minimum of two years telephone sales experience.
• Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
• Must be computer literate.
• Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
• Must possess excellent customer skills.
• Must have excellent telephone etiquette.
• Must possess excellent oral and written communication skills.
• Must be detail oriented and possess excellent organizational skills.
• Must possess excellent negotiating and sales skills.
• Must be able to work shifts.
• Employees in this position will sit for extended periods of time speaking on the phone and working on the PC.
• The employee can also periodically stand at their work station utilizing an extended cord headset.
• Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse.
• Employee also responds to member questions by switching between screens for the information.

Responsibilities

• Works from the Predictive Dialer/provided lists to: Call members who need their memberships renewed.
• Call members who want to upgrade membership or to encourage them to upgrade membership.
• Call members whose membership has become delinquent to reinstate their membership.
• Call existing resort owners from an existing solicitation file.
• Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answers questions on all Interval International products and exchanges.
• Meets monthly renewal goals based upon assigned working area.
• Meets monthly Preferred goals based upon assigned working area.
• Maintains a minimum of 90% performance on call monitoring.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees