Part-Time Telephone Operator

SIMEDHealth•Ocala, FL

3d•Onsite

About The Position

Full Time Telephone Operator- Your Healthcare Career Starts here at SIMEDHealth! Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator! As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. Bilingual/Spanish speaking representatives are encouraged to apply.

Requirements

High School diploma or equivalent (Required)
Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
Experience using electronic medical records
Genuine commitment to providing outstanding customer service
Excellent communication and interpersonal skills

Responsibilities

Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy
Ability to schedule appointments, verify insurance and work an electronic fax server
Must be able to read and interpret Hospital Call Schedules
Review provider schedules on a daily basis and though out the day for availability
Shall be familiar with hospital consults & transitional care calls.
Assist in directing new patient calls to our new patient coordinator
Retrieve voicemail messages throughout the day and return calls when necessary
Observing patient and staff safety policies & procedures including HIPAA
Provide basic information to patients about SIMEDHealth providers and services
Must be able to stay seated for long periods of time