Telephone Operator - Per Diem - Variable Shift - Ukiah Valley

Adventist Health•Ukiah, CA

13d•Onsite

About The Position

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast. Job Summary: Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify.
High School Education/GED or equivalent: Preferred

Nice To Haves

Associate’s/Technical Degree or equivalent combination of education/related experience
Customer service call center experience

Responsibilities

Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Answers, evaluates, and directs all calls efficiently.
Provides answering service coverage for identified departments and in accordance with established procedures.
Operates paging system in accordance with established procedures.
Acts as a dispatcher between hospital personnel and security when the security office is closed.
Handles emergency calls in accordance with established procedures.
Monitors calls to ensure they have been properly followed through.
Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
Verifies and updates on-call lists.
Assists with admitting patients as needed.
Ensures patient information is maintained, current and correct.
Sorts and distributes mail as needed.
Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
Performs other job-related duties as assigned.