Telephone Operator, Smithville

Saint Luke's Health System • Kansas City, MO

26d • Onsite

About The Position

Saint Luke’s Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. Shift Details: Full Time 830a-7p M, T and F with every other weekend 830a-7p. The Work: · Provides helpful information to internal and external callers · Maintains detailed documentation in the appropriate communication logs · Monitors alerts and alarms · Notifies appropriate departments or individuals when required · Assists with mentoring and training of new employees · Must be flexible to work at both our Plaza and Smithville locations. We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team. Job Requirements Applicable Experience: 2 years Job Details Full Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details. Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply. http://www.myworkday.com/saintlukes/d/task/1422$1011.htmld

Requirements

• Exceptional interpersonal skills and empathy for those in crisis
• Strong critical thinking skills
• Ability to handle multiple tasks at once
• Ability to prioritize work
• Ability to manage interruptions easily
• Strong customer service skills
• Willingness to work
• Adaptability
• Eagerness to learn
• Must be flexible to work at both our Plaza and Smithville locations
• 2 years Applicable Experience

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees
• Handles all emergency events in a calm and efficient manner following the established process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees