Telephone Operator - Part Time - Rotational - Monroeville

Highmark Health • Monroeville, PA

9d • Onsite

About The Position

GENERAL OVERVIEW: Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Requirements

• Minimum High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.

Nice To Haves

• Training as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triages and prioritizes calls as to their urgency, and accurately routes accordingly.
• Immediately responds to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Immediately reports to the supervisor any problems with, or abuses of the alarm system.
• Logs emergency response information, as appropriate.
• May reprogram the computerized fire alarm system after it has been activated.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED