Telephone Operator

The US Oncology Network•Norfolk, VA

1d•Onsite

About The Position

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk. Please take this quick survey once you've submitted your resume to complete the application process: Phone Scheduler Survey If you have completed the survey before, even for another position, please do not take it again.

Requirements

Receptionist or office experience required
Medical office experience strongly preferred
Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
High school diploma or equivalent
Must be able and willing to travel to other office locations as needed

Nice To Haves

Medical office experience strongly preferred

Responsibilities

Primary operators for Incoming Scheduling Calls
Representative of BCC, Ches, HV, Obici, PA offices
Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
Monitor scheduling voice mail and contact patients for scheduling
Direct responsibility for scheduling for specific providers
Monitor and schedule from Order que for specific providers
Monitor and schedule from bump list for specific providers
Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
Other duties as requested or assigned