Telephone Operator

Jamison•Philadelphia, PA

About The Position

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Telephone Operator, in the Philadelphia, PA area. About the Role: We are seeking reliable and professional Telecommunications Operators to provide critical support across all communications systems at the CMCVAMC and its associated sites. This is a vital customer service role that ensures smooth operation of incoming/outgoing calls, emergency communications, and internal coordination. Work schedule: 40 hours per week - There are no dedicated tours for FTE assigned, all FTE will rotate tour coverage. Flex tours may be assigned based on need of contracting officer. The contractor will be required to perform services on all federal holidays and any approved unplanned holiday. Tour Lunch Break 8:00AM - 4:30PM (1) thirty-minute (30) (2) 15 minute 4:00PM - 12:00PM n/a (2) 15 minute 12:00AM - 8:00AM n/a (2) 15 minute

Requirements

Prior experience in telecommunications (Call Center)
Strong communication and interpersonal skills
Ability to stay calm and organized under pressure
Proficiency in Microsoft Office applications
Must be able to pass a Federal Background check

Nice To Haves

Familiarity with hospital or clinical settings (preferred)

Responsibilities

Operate a variety of office and telecom equipment, including: Cisco Phone Model CP 8841 Automatic Call Distribution (ACD) switchboard Facility-wide paging systems
Deliver messages and emergency communications promptly and accurately
Monitor alarms and respond to emergency notifications efficiently
Provide customer service support for patients and staff via phone
Route calls to the correct departments and locations within the facility
Utilize Microsoft Office Suite (Outlook, Excel, Word) for administrative tasks
Maintain and track communication tasks from start to finish
Handle sensitive or difficult calls with professionalism and empathy
Index and maintain current records of patient/employee locations
Operate emergency equipment related to alarms, patient safety, fire, and disaster protocols