Telephone Operator

Pinnacle Health Systems•Pittsburgh, PA

56d•Onsite

About The Position

ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience. Shift Details: 2:30pm - 11pm Five days a week On-call rotating weekends and holidays. Shifts will be further discussed during the interview.

Requirements

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Act 34

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).