Telephone Operator
About The Position
Responsible for answering incoming telephone calls from patients/families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients/families, the community, and clinic partners. Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller's request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with our many partners, both internal to and outside our organization. Telephone Operators use multiple software applications to efficiently process calls, to deliver communications for all hospital emergencies, and to maintain on-call schedules for clinical teams.
Requirements
- High School graduate or equivalent experience.
- Basic computer skills.
- Previous experience answering high volume telephone lines.
- Previous work or volunteer experience interacting with the public in a customer service capacity.
Nice To Haves
- An Associate's Degree or higher.
- Prior hospital or healthcare experience.
Benefits
- Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
- Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
